Payment & Cancelling
There are a number of different ways that treatments can be funded. The main options are self funding, having fees paid by private medical insurers, or by other sources (e.g. relatives or employers).
Uninsured, self-funded clients
If you are paying for yourself or a loved one we will agree fees before therapy begins. You may pay for your session by completing a bank transfer before your appointment. Alternatively, you can pay on the day of your session by cheque or cash. We do not accept credit card payments.
Private medical insurance members
If you have medical insurance, you may wish to contact your insurer to check that your difficulties are covered by your insurance, and whether there is an excess or a maximum limit on the amount you can claim. Sometimes people have a limited number of sessions for which they are covered by private insurers, and they then wish to make up the difference by paying for any remaining sessions themselves. Your insurance company will give you a pre-authorization number for your sessions which you will need to bring with you to your first session (or email us in advance of your session). We are recognised providers of psychology services by a number of medical insurance companies including BUPA, AVIVA, WPA, AXA PPP and PRU Health. Some insurers may require that you are referred by your GP or a Consultant Psychiatrist before you can start psychological therapy.
Indirectly funded clients
If your fees are paid by somebody else (e.g. relatives), we require signed confirmation that they will be responsible for all your fees before your first session. They may pay for your session by completing a bank transfer before your appointment. Alternatively, they can pay on the day of your session by cheque or cash or we can send monthly invoices. We will also ask you to sign a contract at the beginning of your first session to agree ultimate responsibility for any payments outstanding from your alternative source.
When to pay
If your fees are paid for by your employer, we will send them an invoice for their services. There may be a small administrative charge for issuing reminders for outstanding invoices.
Cancellation or non-attendance
When you make an appointment, the whole session will be reserved for you. If you need to cancel your appointment, we require at least two working days’ notice. This is to allow us the time to offer your cancelled appointment to someone that may be on a cancellation list, waiting for an appointment. The full fee will be charged for non-attendance, or if you give less than two working days notice of cancellation.